Pet Care at Your Fingertips
At Coyne Veterinary Center, making our high-quality veterinary care as accessible as possible is a priority. That's why we're offering chat and online vet visits to expand our level of care beyond our hospital walls. You'll be able to connect directly with our team, check your pet's reminders, consult with a veterinarian virtually, and more all from the comfort of your home. With our app you can:
- Earn rewards
- Refill medications
- View your pet's reminders
- Have a virtual consultation with a veterinarian
- Ask questions and chat directly with our Client Service team
- And more!
Virtual Vet Visits
We recognize that telemedicine is a vital tool for helping you get the care you need for your pet especially during the coronavirus pandemic.
Our easy-to-use app allows you to connect to a veterinarian directly. Due to the virtual nature of telemedicine, it can only be used in situations where there is already a strong veterinarian-client-patient relationship. This means you must be a current client of our hospital and your pet must be current on their annual exam. Furthermore, not all medical cases can be solved with a virtual vet visit.
Each consultation will incur a $32 charge prior to connecting with a veterinarian that can be set up within the app. If your pet requires a prescription or further testing within our hospital, these services will incur an additional charge.
Here is a list of appropriate cases for telemedicine:
- Sneezing, coughing, diarrhea, ear infections, or other minor symptoms
- Behavioral changes such as scratching more often than usual or lethargy
- Changes in gait, such as limping
- Discussions regarding ongoing care
In the event of a pet emergency, do not use telemedicine, but call our animal hospital directly at (219) 763-3311.
Virtual Waiting Room
We recognize that waiting in a lobby may not always be ideal, especially for nervous pets. That's why we have introduced a Virtual Waiting Room! Check-in from home using the "check in" button, located in the side menu of the app. *Please make sure all notifications are turned on and your email matches the one used to register your pet at our clinic*. Our team will notify you of current wait times. Once your pet is next in line to see the veterinarian, we will send you a notice to let you know to head on over. Our team will have a room ready and waiting for you and your pet!